Kotak Mahindra Bank
Helped India's innovative bank transform century-old processes into digital experiences that feel both secure and surprisingly simple.
UX Design
6 months
Overview:
As a UX Design Intern at Kotak, I contributed to multiple projects focused on transforming physical banking workflows into secure, paperless digital experiences.
Problem:
How might we streamline banking processes while ensuring trust, usability, and compliance with high-security standards?
My Role:
UX Design Intern
Collaborated with internal product teams and developers
Led a solo side project across teams
Process:
Explored Kotak's extensive design system to maintain consistency
Created user flows and interactive prototypes for mobile and web applications
Participated in team reviews, feedback cycles, and weekly design critiques
Key Highlights:
Helped complete the first phase of a high-stakes redesign that went into development
Worked closely with the authentication team to simplify multi-step verification journeys
Took ownership of a solo project that required navigating cross-functional communication challenges
Outcome:
Designs from our team were approved and passed to the dev team
Strengthened alignment between design and business goals
Learned how to scale design decisions across a legacy banking ecosystem
What I Learned:
Large-scale UX requires balancing security, usability, and internal buy-in
Clear communication is key when collaborating across silos
Design systems can be powerful allies when working in complex domains
